- Order Processing Time
Orders are usually processed within 1–3 business days after successful payment.
Processing time may vary depending on:
Product availability
Seller location
Order volume
Orders are not processed on Sundays or public holidays.
- Shipping & Delivery Time
Estimated delivery time ranges between 3–7 business days after dispatch.
Delivery timelines may vary based on:
Customer location
Courier partner
Seller dispatch speed
Delays may occur due to unforeseen circumstances such as weather, strikes, or regional restrictions.
- Shipping Charges
Shipping charges (if applicable) are clearly shown at checkout.
Some products may qualify for free shipping, depending on:
Seller policy
Order value
Promotional offers.
- Order Tracking
Once shipped, you will receive tracking details via:
Email only
Your Banas Mart account dashboard
You can track your order using the provided tracking link.
- Delivery Locations
We currently ship across most locations in India.
Delivery availability depends on:
Courier service coverage
Seller serviceable areas
If delivery is not available to your location, you will be informed at checkout.
- Failed or Delayed Delivery
Delivery may fail due to:
Incorrect or incomplete address
Customer unavailability
Refusal to accept delivery
In such cases, the order may be returned to the seller.
Re-shipping or refund will be handled as per our Return & Refund Policy.
- Damaged or Missing Packages
If your order arrives:
Damaged
Opened
Missing items
Please contact us within 24 hours of delivery with photos or details for quick resolution.
- Contact Us
For any shipping-related queries, reach out to us:
📧 Email: support@banasmart.in
🌐 Website: www.banasmart.in